FAQ - Frequently Asked Questions

Who Can Order From This Site?

  • Who Can Order NightOwl® Products?

    NightOwl® products are FDA-cleared for healthcare provider use. To place an order on this site you MUST be a licensed dentist or physician. Any orders placed by non-healthcare providers will be rejected. This product is intended for use only under the guidance of licensed-healthcare providers.

  • Why Are Only Dentists Allowed to Order?

    This site is dedicated to dental sleep medicine and serves the Dental Market. FDA guidelines require that we only sell products to Dentists and Dental Sleep Medicine practitioners.

  • How Do I Activate my NightOwl® Products?

    It's easy! Just head to nightowl.care and create a new Provider Account. Follow the instructions to email patient instructions and each NightOwl® device can be activated using the cloud-based portal.

  • I am a Patient. How Do I Get Tested?

    Are you a patient looking for dental sleep medicine treatment?  Great! Unfortunately you cannot order products from this site, but there are many dental sleep medicine dentists who are qualified to help you. Check this link to find a provider in your area.


  • How Does Shipping Work?

    • Fast Shipping - most orders ship in less than one business day.
    • $8.99 Flat-Rate USA shipping
    • FREE shipping on all orders over $150
    • All orders ship with tracking information and email confirmation.
  • Do You Ship Internationally?

    Home Sleep Testing orders are limited to the United States ONLY. We offer fast shipping within USA.

  • What Is the Average Delivery Time?

    Most orders are shipped the same or next-business day.  In the continental United States most orders arrive in 2-4 days.  We provide delivery tracking and confirmation on all orders.


  • What Payment Methods Are Available?

    We accept all major US credit cards.

  • Is Buying Safe?

    We use secure credit card processing technology to ensure your data is safe. Our credit card processor stores and authorizes your payment directly, and your credit card information is never stored on this site.

  • What If My Payment Fails?

    If you have any problems with payment processing, please contact us and we'll work to finalize your order ASAP!

Orders & Returns

  • How Do I place An Order?

    Add items to your cart in order to make your purchase.  For security reasons we do not accept credit card information over the phone, so all orders should be placed online.  But if you have questions or want to talk to a human don't hesitate to contact us.

  • How Can I Cancel My Order Or Return It?

    Unused, unopened products may be returned within 30 days. A 10% restocking fee will apply to all return orders. For health and safety reasons (COVID) any opened or partially-used products are unfortunately not eligible for return.

  • How Do I Track My Order?

    You will receive an email confirmation with online tracking information as soon as your order ships. All our orders ship with tracking information and email and delivery confirmation.

Still have questions? Feel free to reach out via our contact form. We're happy to help!